Terms & Conditions
Welcome to STAKKI
By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please refrain from using our website.
Acceptance of Terms
By checking the box labeled "I have read and agree to the Terms and Conditions" during the checkout process, you confirm that you have reviewed and accepted our Terms and Conditions. This agreement encompasses all linked policies, including our Terms of Service, Privacy Policy, Shipping Policy, Returns Policy, Terms and Conditions, Care and Cleaning and FAQs. If any hyperlinks are non-functional, it is your responsibility to review these documents before completing your purchase.
User Responsibility
Please be aware that failure to adhere to the usage guidelines outlined in these documents may result in risks for which you assume full responsibility. STAKKI shall not be held liable for any damages resulting from improper use of our products.
Modifications
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
Usage and Safety
This bottle is not suitable for hot liquids or carbonated beverages, as they may cause pressure buildup. Inspect the bottle regularly. If any part of the bottle is damaged, including cracks, dents, broken plastic, or sharp edges such as exposed steel shards, discontinue use immediately. Using a damaged bottle may result in injury, leaks, or product failure. Concerns may occur due to the nature of the sealing process for vacuum insulation. As solder/palettes are required to form a seal. Trace amounts of lead could be detected, even though we use what’s considered a ‘lead-free’ solder. Due to this, we use specialized machinery to apply a welded stainless-steel cap at the base of the bottle for our customer’s added protection. Exposure should not be a problem under normal use. While it is highly unlikely, if the stainless steel cap becomes detached for any reason discontinue use immediately. If the cap comes off during ordinary use, the product may be eligible under our Manufacturer's Warranty; see Returns Policy.
Care and Cleaning
Regular cleaning of all bottle parts is required, especially the lid. Use warm water and dishwashing liquid to thoroughly clean the bottle after each use to prevent residue buildup, rust, and mold. Disassemble the bottle and ensure all sections, including containers, have been cleaned thoroughly. If mold grows inside the bottle or lid, this is a result of improper cleaning. Immediately discard the lid if the grime cannot be removed. Hand wash only to maintain product integrity. Do not use abrasive cleaners or scrubbers, as they may damage the surface. This product is not dishwasher safe. Stakki is not liable for problems resulting from improper care. Read our Care & Cleaning page for more information.
Warranty and Liability
This product is covered by a 1-year manufacturer's warranty, excluding the lid. The warranty only covers manufacturing defects, and a replacement product will be provided if terms and conditions are met. Proof of purchase is required. Note: The magnetic phone holder is designed for lightweight devices only. Use cautiously to avoid drops or damage, as any items placed on, or inside, the bottle are not covered. This warranty does not cover misuse, accidents, or normal wear and tear. STAKKI's liability is limited to the replacement of defective products.
Disclaimer
Actual product performance may vary based on individual usage. The customer assumes all risks associated with improper use or failure to adhere to the instructions. STAKKI is not liable for damages resulting from improper use, failure to follow cleaning instructions, or the use of the product in a damaged condition (e.g., compromised seal). STAKKI is not liable for injuries or damages caused by an improperly maintained product. Inspect the bottle regularly to ensure it is in proper working condition.
Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of STAKKI and is protected by applicable intellectual property laws. Unauthorized use of any content is prohibited.
User Obligations
By using our website, you agree to:
- Use the site for lawful purposes only.
- Not engage in any activity that could harm the website or its functionality.
- Provide accurate information when creating an account or placing an order.
Product Information and Orders
We strive to provide accurate product descriptions and pricing. However, errors may occur. We reserve the right to correct inaccuracies and to cancel or refuse orders placed based on incorrect information.
Shipping and Delivery
Shipping costs and delivery times are specified at checkout. Once dispatched, Stakki may not be responsible for delays in shipping as we use an external company for fulfillment. Please ensure you understand our Shipping Policy before placing an order.
Returns and Refunds
We do not offer returns or store credit for change of mind. If your order arrives damaged or has any manufacturing defects, please refer to our Return Policy for further information. We ask that you provide photo evidence and proof of purchase as part of your claim. You may be required to cover the postage fee to submit your return.
Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Governing Law
These terms are governed by the laws of Australia. Any disputes arising from these terms shall be resolved in a court in Australia.
Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective upon posting on this page. Continued use of the website constitutes acceptance of the revised terms.
STAKKI / Stakki Store
WELLNESS PRODUCTS AUSTRALIA PTY LTD
ABN: 683 058 335
Level 13/50 Cavill Avenue, Surfers Paradise, QLD, 4218
For more detailed information, please refer to our Terms & Conditions and Returns Policy.