Returns Policy

Change of Mind
Unfortunately, we do not offer refunds or store credit for change-of-mind purchases.

Damaged Orders
At STAKKI, we partner with external shipping companies to fulfil our orders.
If your product arrives damaged due to shipping, we will work to resolve the issue as quickly as possible. Please notify us within 7 days of receiving your order.
To submit a claim, see the return instructions below.

Incorrect Orders
If you receive an incorrect order, we sincerely apologise for the inconvenience.
We will do our best to resolve the issue promptly. Please ensure the item remains unused, as you may be required to return it. Please notify us within 7 days of receiving your order.
To submit a claim, see the return instructions below.

Manufacturing Issues

Stakki All-In-One Bottle: The Stakki All-In-One bottle ‘body’ is covered by a 1-year manufacturer's warranty that protects the bottle ‘body’ against defects in materials and workmanship. This warranty does not cover damage caused by misuse, accidents, or normal wear and tear. We will review your items to determine what has caused the malfunction. If it’s believed the bottle hasn’t held up to its expected lifespan and was appropriately cared for, we will send you a replacement product at no extra charge. To submit a claim, see the return instructions below.

Stakki Magnetic Lid | Stakki Straw Lid: Please note* that the STAKKI lids likely won’t withstand the same lifespan as the bottle. Therefore, they are not covered for the same length of time. If you have an issue within 6 months of purchasing your lid, we will assess the situation. To submit a claim, see the return instructions below.

Stakki Cap: Stakki Caps will be handled on a case-by-case basis. If you feel your cap did not hold up to an appropriate lifespan and was cared for appropriately, feel free to submit a claim. See the return instructions below.

Disclaimer of Liability

STAKKI's liability is limited to the replacement of our defective products. Note*Magnetic lids are designed for lightweight devices only, use cautiously to avoid damage. Damage to items placed on, or in, the STAKKI bottle are not covered under warranty. Stakki is not responsible for the misuse of our products or any injuries, damages, or losses that may occur as a result. By using our products, you acknowledge that you fully understand and accept your personal responsibility for proper use. Please refer to our Terms & Conditions page for more detailed information.

RETURN INSTRUCTIONS

The Process

To submit a claim, email us at contact@stakki.com.au

Include the following information:

Proof of Purchase - Receipt

Order Description - Colour, Item, Quantity Affected

Issue – Warranty Claim, Shipping Issue, Damaged Item, Wrong Order

Photo Evidence of the Damage, Issue or Incorrect Order (Including the shipping box! As it’s essential we can provide this feedback to our shipping partners)

Postage Fees for returning the item may apply.

Please provide as much information as possible in your initial email so we can resolve the issue promptly.

Our Resolution

We will review your claim,

If your claim is approved, we will:

Replace the Defective Product: A new item will be shipped to you at no additional cost.

Replace Parts: When applicable, we may send replacement parts to address the defect.

Return Labels

You will likely be required to cover the cost of shipping your item back to us. However, in some cases, we may decide to issue a return label free of charge if we determine your order has been unfairly treated. This will be considered on a case-by-case basis.

Denying The Claim

Note* We reserve the right to deny claims upon inspection if we determine that the item has been tampered with, or does not fit within our return guidelines.

How do I clean my STAKKI?

See the Cleaning & Care page to keep your STAKKI in premium condition.

Quick Tips:

Clean Bottle Daily
Handwash Only
No Harsh Chemicals
Do Not Microwave
Salt Water Causes Rust
Clean Underneath Lid Thoroughly

Beware* Mould and rust may develop if the product is not properly cleaned and maintained. STAKKI is not responsible for any damage resulting from misuse of the product."

Are STAKKI bottles BPA-free?

Yes, all our products are BPA-free.

What materials is the STAKKI bottle made from?

Our bottles are crafted from high-quality, 304 food-grade stainless steel internally. The exterior of the bottle is made from 201 stainless steel, it’s then powder-coated for durability.

What is the liquid capacity of a STAKKI bottle?

We currently have one bottle size that is 32oz or 946mls (nearly 1L)

What size are the STAKKI bottles?

STAKKI bottles are 10.5cm in diameter and 25.5cm in height.

Why is my STAKKI leaking?

This bottle features a leak-proof lid. This means you can throw your bottle in your bag or car for easy transport. If your lid leaks, this is because A) one of your bottle lids isn’t screwed on correctly B) The seal has dislodged during cleaning and needs to be pressed back into place C) your lid has been damaged.

Can the STAKKI bottle fit in my car cup holder?

The bottle diameter is 10.5cm and therefore will not fit in most standard cup holders. However, there are cup holder adapters on the market that fit the STAKKI bottle. We have the goal to release our own STAKKI cup holder adapter soon. Please note this bottle features a leak-proof lid. This means you can throw your bottle in your bag or car for easy transport.

How does the STAKKI magnet work?

The STAKKI lid has a strong magnetic ring and can hold the majority of smartphones. If you don’t have a magnetic phone case, we have provided a stick-on magnet that you can apply directly to your phone or phone case. For proper adhesion ensure the phone has a flat, clean surface. Press and hold the magnet down for 30 seconds.

Will my car keys fit in the STAKKI containers?

The base container will likely fit most car keys. We recommend you remove your keys from your key ring and only include your essential keys to save space.

Will earbuds fit in the STAKKI containers?

All AirPods will fit in the base container! Other brands with larger cases may not fit.

However, our containers will still be useful to store loose earbuds in between use. Just ensure they are fully charged.

What are the containers designed for?

The containers are designed to store your essentials. Such as car keys, house keys, AirPods, bank cards, portable chargers, prepackaged snacks, prepackaged protein powder sachets, lip balm, zinc, doggy poo bags, or even to pour water into for your pup. You can assemble your perfect Stakki.

What are the containers not intended for?

Certain types of beverages: Our bottles are designed for cold beverages only. Using them for hot, carbonated or alcoholic beverages may cause pressure buildup and is not recommended.

Unpackaged food: We do not recommend using Stakki containers for non-packaged food. As the food is likely to cause build-up and affect how well the containers can screw onto one another. We recommend only storing prepackaged snacks in the containers. Or use a ziplock bag as a barrier.

Are there any safety concerns for my STAKKI?

At STAKKI, we are committed to providing safe, high-quality products and complete transparency to our customers. Our vacuum-insulated bottles are manufactured using industry-standard methods. The same method the vast majority of water bottles on the market use to ensure durability and optimal temperature retention.

Concerns may occur due to the nature of the sealing process for vacuum insulation. As solder/palettes are required to form a seal. Trace amounts of lead could be detected, even though we use what’s considered a ‘lead-free’ solder. Due to this, we use specialised machinery to apply a welded stainless steel cap at the base of the bottle for our customer’s added protection. Exposure should not be a problem under normal use.

While it is highly unlikely, if the stainless steel cap becomes detached for any reason, please discontinue use immediately. If the cap comes off during ordinary use, the product may be eligible under our Manufactures Warranty see Returns Policy